Privacy Policy for Algo CRM
Algo CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Algo CRM mobile application ("App") available on the Google Play Store. Please read this policy carefully. If you do not agree with the terms, please do not use the App.
1. Information We Collect
We collect the following types of information when you use the App:
Personal Information
User Account Information:When you register or use the App, we may collect your name, email address, phone number, and other contact details provided for account creation or communication.
Enquiry and Support Ticket Data:Information you input into the App, such as names, email addresses, phone numbers, and other details related to leads, enquiries, or support tickets.
Manager and Executive Information:For role-based access, we collect user roles, names, and contact details to facilitate lead assignment and support ticket management.
Automatically Collected Information
Device Information:We collect device-specific information such as device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Data:Information about how you interact with the App, including actions taken (e.g., status updates, remarks), pages viewed, and crash reports.
Geolocation Data:If you enable location services for real-time mobile access, we may collect your device’s precise location to support features like enquiry or ticket updates in the field.
Third-Party Data
Third-Party Services:The App integrates with third-party services such as WhatsApp and email services to send notifications. These services may collect personal information (e.g., phone numbers or email addresses) as per their respective privacy policies.
Analytics:We may use third-party analytics tools (e.g., Google Analytics) to collect aggregated usage data to improve App performance.
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Maintain the App:To manage enquiries, support tickets, quotations, and contracts, and to enable features like real-time alerts, status updates, and mobile access.
To Facilitate Communication:To send in-app notifications, WhatsApp messages, and emails to users and contacts for enquiry/ticket creation and status updates.
To Manage User Access:To enforce role-based permissions and ensure secure access to enquiry and ticket data.
To Improve the App:To analyze usage data and enhance App functionality and user experience.
To Comply with Laws:To adhere to applicable data privacy laws, such as GDPR, CCPA, or PIPEDA, and to respond to legal requests.
3. How We Share Your Information
We may share your information in the following situations:
With Service Providers:We share data with third-party providers (e.g., WhatsApp, email services, or cloud storage providers) to enable notifications, data storage, and analytics. These providers are bound by their own privacy policies.
With Your Consent:We may share enquiry or ticket-related data with other users (e.g., assigned executives or managers) as part of the App’s functionality.
For Legal Reasons:We may disclose information to comply with legal obligations, protect our rights, or respond to law enforcement requests.
Business Transfers:In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.
4. Data Storage and Security
We implement industry-standard security practices and store your data on secure servers. However, no method is 100% secure, and we cannot guarantee absolute protection.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access:Request access to the personal data we hold about you.
Correction:Request correction of inaccurate or incomplete data.
Deletion:Request deletion of your data, subject to legal obligations.
Restriction:Request restriction of data processing under certain conditions.
Data Portability:Request a copy of your data in a structured, commonly used format (e.g., Excel export).
Object:Object to the processing of your data for specific purposes.
To exercise these rights, contact us at info@algofast.in. We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR).
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Enquiry and support ticket data may be retained for reporting and historical purposes unless deletion is requested.
7. Third-Party Services
The App uses third-party services (e.g., WhatsApp, email providers, Google Analytics) that may collect data as described in their respective privacy policies. We are not responsible for the practices of these third parties. Links to their privacy policies:
8. Children’s Privacy
The App is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will take steps to delete it in compliance with laws like COPPA.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own, including the United States, where our servers or third-party providers are located. We ensure that such transfers comply with applicable data protection laws.
10. App Permissions
To provide a seamless user experience and enable all features, the App requires the following permissions on your device:
Internet:To enable online functionality, such as syncing data, sending notifications, and accessing third-party services like WhatsApp and email.
Post Notifications:To send in-app notifications and alerts about enquiry or support ticket updates.
Camera:To allow users to capture images for attaching to enquiries, support tickets, or other App features.
Record Audio:To support audio input for notes or communication features within the App.
Write External Storage and Read External Storage:To enable saving and retrieving files, such as exported Excel data or uploaded attachments, on your device.
Schedule Exact Alarm and Use Exact Alarm:To schedule precise notifications or reminders for time-sensitive tasks, such as enquiry follow-ups or ticket deadlines.
Foreground Service:To ensure uninterrupted operation of critical App features, such as real-time updates and notifications, even when the App is running in the background.
Vibrate:To provide haptic feedback for notifications and alerts, enhancing the user experience.
You may manage these permissions through your device settings, but disabling them may limit certain App functionalities.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and within the App, with the “Last Updated” date revised. Continued use of the App after changes constitutes acceptance of the new policy.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email:info@algofast.in
Address:501, 3, Adarsh Complex Community Center, Wazirpur Industrial Area, Ashok Vihar, Delhi, 110052, India
This Privacy Policy complies with Google Play Store requirements and applicable data privacy laws.
